Parts can be returned (UNUSED) within 30 days of purchase, but customer may be subjected to a 15% restocking fee.
Customer must call the ICE RMA dept to set up an RMA # to return the unused parts. Failure to do so may result in a delay of credit or no credit at all. Any damages or shortages on PARTS shipments need to be reported to ICE within 10 days. ICE will not be responsible for any missing or damaged parts after this time period.
I.C.E. may also deem other parts as non-refundable at any time, such as:
- Special or custom ordered parts
- Hard drives and video cards
- Consumables (i.e. basketballs / footballs)